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Choose from the following topics:
Text to Speech Format
Pauses
It is important you use commas in your text to create pauses before important words, eg: "This is an, urgent message, from John Smith".
Message Repeat
Your message will be automatically repeated. You do not have to retype your text for repetition.
Telephone Numbers
Telephone numbers need to be entered with a space between the numbers and commas after the area codes eg. 0 2, 9 8 7 6, 5 4 3 2 .
Example One Way Message
A sample message would look like:
This is an urgent message from, John Smith, please call 1 8 0 0, 7 9 7, 7 3 7 . That number again is 1 8 0 0, 7 9 7, 7 3 7 .
Example Two Way Message
A sample two way message would look like:
Dear volunteer...This is the State Fire Fighters Brigade. We urgently require your help as we have an emergency in your area. Please press 1 to be immediately connected to our headquarters, or press 2 if you are not available to assist us at this point of time. If you did not listen to this mesage live, could you please call us A S A P at phone 9 9 0 4, 8 8 0 8. Again that number is 9 9 0 4, 8 8 0 8. Thank you.
Don't forget to include your phone number to call in case the user is listening to a recorded voicemail of your message.
Text to Speech Merge Examples
What you have written in the TEXT MESSAGE box:
Hello, this is a message for %%Recipient%%. Dear %%CustomField2%%, this is a friendly reminder from ABC Company to let you know that you are currently %%CustomField1%% overdue on your account with us. Could you kindly make a payment today, or, Press 1 on your phone to be connected to our Credit Control Representatives now to discuss this matter.
What your Recipients (from your selected broadcast lists) actually hear:
Hello, this is a message for John Smith. Dear John, this is a friendly reminder from ABC Company to let you know that you are currently 60 days overdue on your account with us. Could you kindly make a payment today, or, Press 1 on your phone to be connected to our Credit Control Representatives to discuss this matter.
Hello, this is a message for Mary Jones. Dear Mary, this is a friendly reminder from ABC Company to let you know that you are currently 90 days overdue on your account with us. Could you kindly make a payment today, or Press 1 on your phone to be connected to one of our Credit Control Representatives to discuss this matter.
Following is the example of your broadcast list containing the above Merge Codes:
| Reference |
Recipient |
Phone |
Mobile |
Custom Field 1 |
Custom Field 2 |
| GGG Corp |
John Smith |
0211222333 |
0433111444 |
60 days |
John |
| "Mary's" |
Mary Jones |
0222333444 |
0477111888 |
90 days |
Mary |
Note:
Personalised broadcasts only insert the "Merge Fields" when the broadcast is submitted for delivery.
When you listen to your "TEST" Text-to-Speech before submitting the broadcast you will hear exactly what your have in the TEXT MESSAGE box: ie
Hello, this is a message for %%Recipient%%. Dear %%CustomField2%%, this is a friendly reminder from ABC Company to let you know that you are currently %%Custom Field1%% overdue on your account with us. Could you kindly make a payment today, or, Press "1" on your phone to be connected to our Credit Control Representatives now to discuss this matter.
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