Help with WEL SMS
WEL SMS Wizard
The WEL SMS Wizard guides you to:
1. Select your broadcast method
2. Select your list
3. Name your broadcast
4. Cut and paste, or type your text into the message box (there is a 1071 character limit)
5. Submit it. You may send broadcasts immediately or schedule them to go at a future date.
6. A job number will be allocated to your broadcast.
WEL SMS 2 Way
- Broadcast your SMS out to Recipients and receive their Responses
- Responses are immediately sent to Your E-mail address and to a Response Summary Log
- The Time to Respond can be set by You (1 hour to 24 hours)
- All Responses (and those that didn't respond) can be viewed at any time
SMS broadcasts are sent to the carrier for delivery. Standard SMS broadcast success reports refer to messages successfully sent to the carrier for delivery and not successful delivery to the recipient cell phone. If at a later time a delivery failure is detected, the report will be updated accordingly
WEL SMS Optout
We have two facilities to manage sms opt-outs within our system:
SMS REPLY METHOD
With this approach, SMS’s must be designated as “2-way”, so that our system can receive the replies. We send the SMS using a normal-looking mobile number that we control as the “sending number”. This number can come from a pool of numbers that we own, or we can assign a dedicated number for you. In the body of the SMS you say something like: “To optout, reply STOP”. We look for the keyword “STOP” (or whatever word you have nominated). If we find that word, then we put that number on the Optout List for your account. If you inadvertently send to this number in the future, we will block it. In addition, we can send you all replies (including Optout replies) to your nominated email address(es), push it to a url you give us, or you can retrieve it through the API. We only recommend this later method of getting replies if you don’t pole us too frequently, which can cause system slowdowns.
EMBEDDED OPTOUT METHOD
This approach can be done with a 1-way SMS, so you can use an alphabetical brand name as the sender ID for the SMS. Within the body of your SMS, you need to include instructions to direct the recipient to our optout web page: welcorp.com/optout to optout, and include the code %%ID%% in the instructions for the recipient. This code will be replaced at send time with a 7-10 character unique ID that will allow us to identify the recipient.
A sample of an sms using this approach: “Today only 10% off all stock @ MyStore. To optout, go to welcorp.com/optout/ and enter %%ID%%”.
Note: The Embedded Optout Method is available for both 1-way SMS and 2-way SMS's. You simply need to provide the URL and the %%ID%% code in your message. So you can even have a 2-way SMS message such as: “Today only 10% off all stock @ MyStore. To opt out, reply REMOVE or visit www.welcorp.com/optout/ and enter %%ID%%.”
Note also that with 2-way SMS, you can use that to allow recipients to reply with other content besides optout codes. For example, it could be an entry into a competition, a vote for their favourite DJ, or a booking for dinner at the restaurant.