WEL Corporation Pty Ltd (ABN 94 094 956 126 (“WEL”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information. It applies to all personal information collected through our website at www.welcorp.com, by telephone, by email, and through our online services.
We comply with the Privacy Act 1988 (Cth) (Privacy Act), the Australian Privacy Principles (APPs), the Privacy Amendment (Notifiable Data Breaches) Act 2017, and all other applicable Australian privacy legislation.
By accessing our website or registering as a customer, you consent to the collection and use of your information as described in this Privacy Policy.
We collect personal information that you provide directly to us, including when you register for an account, contact us by email or phone, or use our services. This may include:
• Full name
• Postal and billing address
• Mobile and landline phone numbers
• Fax number
• Email address
• Organisation name
• Organisation identifier (e.g. ABN in Australia or EIN in the USA)
• Username and password credentials
When you use our website or services, we may automatically collect:
• Usage data relating to WEL databases and databases you upload into our system
• Content of messages sent through the WEL platform
• Technical information such as IP address, browser type and version, pages visited, and time spent on pages
• Cookie and tracking data (see Section 9 – Cookies and Tracking Technologies)
We do not intentionally collect sensitive information (such as identity documents, health information, racial or ethnic origin, religious beliefs, or criminal records) unless it is reasonably necessary for our functions and you have consented to its collection. WEL’s services are not directed at children under the age of 18. If you are under 18 years of age, please do not provide us with any personal information without parental or guardian consent. We do not knowingly collect personal information from minors. If you believe a minor has provided personal information to WEL, please contact us at info@welcorp.com and we will take steps to remove that information promptly.
We collect and use your personal information for the following primary purposes:
• To verify your identity and process your registration
• To provide and manage WEL services on your behalf
• To contact you regarding your account, transactions, or service matters
• To evaluate applications for WEL services
• To improve your experience by pre-filling information across repeat visits
• To help you locate services and information on our website
• To send you product updates, service announcements, and relevant offers (where you have opted in or where permitted by law)
• To meet our legal, regulatory, and compliance obligations
• To investigate and resolve complaints or disputes
Where we use your personal information for purposes other than the primary purpose of collection (secondary purposes), we will only do so where permitted under the Privacy Act — for example, where you have consented, where the secondary purpose is directly related to the primary purpose, or where required or authorised by law.
We may disclose your personal information to third parties in the following circumstances:
• Credit reporting bodies: We may disclose your information to credit reporting bodies for the purposes of assessing credit applications, in accordance with the Privacy (Credit Reporting) Code 2014.
• Upstream service providers: In the course of investigating a technical issue with your messages, we may share relevant information with our upstream service providers to resolve the issue.
• Professional advisers: We may share your information with our legal, accounting, or other professional advisers where necessary.
• Law enforcement and regulators: We may disclose your information without prior notice where required or authorised by Australian law, or where we reasonably believe disclosure is necessary to: (a) comply with a legal obligation or court order; (b) protect and enforce our legal rights or property; or (c) protect the safety of our users or the public in urgent circumstances.
We will not sell, rent, or trade your personal information to third parties for marketing purposes. We will not disclose your information in any other circumstances not described in this Privacy Policy without your consent, except where required by law.
We currently do not disclose your personal information to recipients outside of Australia as part of our standard operations. All data storage is currently within Australian cloud hosting services.
Where personal information is transferred or accessible outside Australia, we take reasonable steps to ensure the overseas recipient handles your information in accordance with the APPs, or we otherwise comply with APP 8.
If you have concerns about overseas disclosure, please contact us using the details in Section 15.
We retain your personal information for a minimum of 7 years from the date of collection or last interaction, in accordance with our legal and regulatory obligations.
After this period, or when we no longer require your information for the purposes for which it was collected, we will take reasonable steps to destroy or permanently de-identify your personal information in a secure manner.
You may request deletion of your account and personal information at any time (subject to our legal retention obligations) by contacting us using the details in Section 15.
We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, misuse, disclosure, alteration, or destruction. These measures include:
• Encryption of data in transit using TLS/SSL protocols
• Password-protected, access-controlled servers with restricted access
• Multi-level authentication systems for WEL services
• Regular review of security systems and procedures
• Staff training on privacy and data security obligations
You also play an important role in keeping your information secure. Do not share your username or password with anyone. WEL staff will never ask you for your password.
While we take all reasonable precautions, no method of data transmission or storage is completely secure. If you become aware of any unauthorised access to your account, please notify us immediately.
We are subject to the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act. If we become aware of an eligible data breach (being an unauthorised access to, disclosure of, or loss of personal information that is likely to result in serious harm to one or more individuals), we will:
• Conduct a prompt assessment of the breach
• Notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable
• Take steps to contain the breach and mitigate harm
If you believe your personal information held by us has been compromised, please contact us immediately using the details in Section 15.
Our website uses cookies and other tracking technologies to improve your browsing experience, for security purposes, and to collect usage information. Cookies are small text files stored on your device by your browser.
• Essential cookies: Required for core website functionality, such as maintaining your session when you log in.
• Analytics cookies: Used to collect anonymised data about how visitors use our site (e.g. via Google Analytics), helping us improve our services.
• Preference cookies: Used to remember your settings and preferences across visits.
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information on how to manage cookies, visit your browser’s help documentation.
If third-party analytics tools are in use (e.g. Google Analytics), you can opt out using the relevant provider’s opt-out mechanism (e.g. the Google Analytics Opt-out Browser Add-on).
Under the Privacy Act, you have the right to request access to the personal information we hold about you, and to request corrections if that information is inaccurate, incomplete, or out of date.
To update your personal information, you may:
• Log into your account at www.welcorp.com and update your details directly
• Email us at info@welcorp.com
• Call us using the number listed on our website
• Write to us at: 21/422 Pulteney Street, Adelaide SA 5000
We will action your request and update your information within 14 calendar days of receiving it. In some circumstances, we may be required to verify your identity before granting access. If we are unable to provide access to certain information (e.g. for legal reasons), we will explain why in writing.
You may request deactivation or deletion of your WEL account at any time by contacting us at info@welcorp.com. Deletion of your account will result in permanent loss of access to your account and associated data. Certain information may be retained where required by law, regulatory obligations, or legitimate business purposes such as dispute resolution or billing records.
If you no longer wish to receive marketing communications from WEL, you may opt out at any time by:
• Clicking the ‘unsubscribe’ link in any marketing email
• Emailing us at info@welcorp.com with ‘Unsubscribe’ in the subject line
• Calling us using the number listed on our website
We will action your opt-out request within 5 business days. Note that even after opting out of marketing communications, we may still send you transactional or account-related communications.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party website you visit.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we do, we will update the ‘Last Updated’ date at the end of this document.
For material changes, we will notify registered customers by email or by placing a prominent notice on our website prior to the change taking effect. Your continued use of our services after any change constitutes your acceptance of the updated Privacy Policy.
If you have a complaint about how we have handled your personal information, or if you believe we have breached the Australian Privacy Principles, please contact us in writing using the details in Section 15. We will acknowledge your complaint within 5 business days and respond substantively within 14 calendar days.
If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):
• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Mail: GPO Box 5218, Sydney NSW 2001
For any privacy-related queries, requests, or complaints, please contact us:
Email: info@welcorp.com
Post: 21/422 Pulteney Street, Adelaide SA 5000
Phone: 1300 739 939 or +61 8 8465 0383
WEL and its associated data contractors, list providers, and global carriers support the protection of consumers’ privacy rights. All customers using WEL services must comply with the Privacy Act 1988, the Australian Privacy Principles, and all applicable direct marketing legislation.
By registering as a WEL customer and using WEL services, you agree to:
• Only send communications to recipients who have consented to receive them, or where otherwise permitted by law
• Honour all opt-out and unsubscribe requests promptly
• Clearly identify yourself as the sender in all communications
• Target only those customers who would genuinely benefit from or appreciate your information
• Comply with the Australian Direct Marketing Association (ADMA) Code of Practice, Spam Act 2003 and any other applicable industry guidelines
WEL has systems in place to ensure all recipients are clearly advised of their right to opt out from further communications. WEL will, on receipt of a valid suppression request, promptly suppress the relevant contact details from distribution lists.
WEL, its contractors, list providers, and carriers operate within industry guidelines and adopt best practice procedures, policies, and privacy legislation in every country where WEL has a presence.
LAST UPDATED 26 May 2026
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