Setup Jobs

WEL Fax Wizard

Step-by-step guide to sending a fax broadcast using the WEL Fax Wizard.

Sending a Fax Broadcast

  1. Open the wizard
    From the left-hand menu select Send Message › Send Fax.
  2. Select your recipient list(s)
    Tick one or more lists to broadcast to. Several tools are available on this screen:
    • Click Manage My Lists — if you need to upload or edit a list before continuing.
    • Filter / Sort — narrows the list display by the date the list was last updated or list name.
    • Remove Duplicate Destinations (Dedupe) — when ticked, WEL will send only one fax to each unique destination number across all selected lists. Recommended when combining multiple lists that may overlap.
  3. Confirm recipients & name your broadcast
    Check the recipient count shown at the top right to make sure the correct number of contacts are selected. Enter a Broadcast Name to help identify this job in your history, then click Next.
  4. Upload your fax document(s)
    Upload the file(s) you want to send. See Accepted File Formats below for supported types and size limits.
  5. Review & reorder files
    If you have uploaded multiple files, review the order they will be sent in and drag to reorder if needed. Click Next when ready.
  6. Send a test fax (optional but recommended)
    Enter a fax number to send a test copy to yourself and verify the document looks correct before it goes to your full list. You can test up to three times per broadcast. Click Skip if you want to proceed without testing. See Test Your Message for more detail. This step also contains Advanced Options for cutoff time and high-resolution sending.
  7. Review & submit
    Review the estimated cost, then click Submit to send immediately. From this screen you can also schedule the job for a future date and time, or use a distributed send.

Accepted File Formats & Size Limits

WEL accepts the following document types for fax broadcasts:

FormatNotes
PDF Recommended. Ensure all non-TrueType fonts are embedded in the PDF to prevent font substitution when converting to fax.
DOC / DOCX (Word) Converted automatically. Use standard fonts for best results.
XLS / XLSX (Excel)Converted automatically.
PPT / PPTX (PowerPoint)Converted automatically.
TXT (Plain text)Accepted as-is.
BMP, GIF, JPG, PNG, TIFImage files are accepted.
Maximum file size Each uploaded file must be no larger than 20 MB. If your document exceeds this limit, try reducing image resolution or splitting it into multiple files.
Faster transmission Images are converted to greyscale automatically, but they still encode as a dense grid of dots and take significantly longer to transmit than text or white space. Keep images to a minimum and use generous white space for the fastest delivery. See Fax Format Tips for more.

Advanced Options (Step 6)

Expanding Advanced Options on the test fax step reveals two additional settings:

Cutoff Time

A cutoff time prevents faxes from being sent after a certain time of day — useful for keeping delivery within business hours and avoiding faxes arriving at recipient machines overnight. Any recipients not reached before the cutoff will not be retried automatically; use Resend Busy Numbers to retry them later.

Send Fax in High Resolution

Enabling this option sends the fax at a higher image resolution, which can produce a sharper result for documents with fine detail or small text.

Compatibility warning High resolution is not supported by all fax machines. If a recipient’s machine does not support it, the fax may fail to deliver. Leave this unchecked for general broadcasts; only enable it if you know your recipients’ equipment supports it.

Send as Distributed Job

This option is available on fax broadcasts but is primarily designed for SMS and text-to-speech jobs where you expect recipients to respond and want to manage replies at a steady rate. See Distributed Jobs for full details.

Scheduling

Rather than sending immediately, you can schedule a broadcast to start at a specific date and time. See Scheduling Jobs for full details.