Text to Speech

Text to Speech & IVR Messaging Solutions

WEL delivers Text-to-Speech (TTS) and Interactive Voice Response (IVR) solutions that connect data from your business systems directly to recipients by phone.

What Is Text to Speech?

TTS converts typed text into a natural-sounding voice message that is played to recipients when WEL calls their phone. You write the script; WEL handles the calling and reporting. See the Text-to-Speech Wizard for writing tips and merge field examples.

What Is IVR?

IVR lets recipients interact with your message by pressing keys on their phone — to confirm an appointment, request a callback, or be transferred to a live agent.

Business Applications

• Debt and account reminders — personalised calls with IVR option to reach your accounts team
• Emergency alerts — reach large groups of staff or volunteers instantly, with IVR confirmation
• Appointment confirmations — patients or clients confirm, cancel or reschedule via keypress
• Surveys and polling — gather responses at scale without a call centre
• Dispatch and logistics — automated status updates with optional recipient interaction