Businesses today are increasingly seeing the value of going digital and accelerating their digitalisation plans. This is especially so when operating in a contactless environment is the new norm, and digital readiness is crucial. Implementing an Email to Voice or SMS system integration can help your business transform and be ready for the post pandemic world. The key is in having an overall digital strategy. Try to take small, incremental steps to future-proof your business.
As the drive towards digitisation increases, so does low code and no code capability. If you haven’t yet tried MS Power Automate, it is a must, especially if you want to boost productivity by saving time. The no code guided experience is outstanding.
Why Voice or SMS?
How many times have you missed an important email, because it didn’t stand out, or you didn’t read it in time for the opportunity? In mission critical business processes, the lack of urgency of email can translate into unhappy customers or lost revenue.
With our cloud messaging solution, all you need is the ability to send an email. It could be from a Web App, CRM, IoT Device, Temperature sensor, UPS, just about anything. We then turn the email into a Voice phone call or SMS within seconds.
When looking for a messaging solution, look at the features, and the value that you will get. We believe in continually adding and refining our system, and developing features that are valuable. Here are some of the features you should expect.
Authentication, Security.
Does your message provider allow variable mechanisms to authorise your Email to Voice or SMS request? We offer choices – no authentication, embedded password, or challenge response as standard. Advanced security options include IP whitelist, and SPF record check, ensuring that no one uses your account but you.
Recently we added the ability to parse the relevant parts of an email into the voice call or sms. With start and end of message text indicators, you can easily control the information flow, without a line of code.
Recently a customer asked for the ability to ignore messages sent to our system during business hours – they have the staff available and don’t need the business alert. We created a user option to allow or block messages during definable windows of time.
This combination of functionality allows for powerful automation to be created without code.
You also define the speed of the spoken text, allowing for human interpretation of the information.
With our unique email to LinkinSMS system, you can turn your email into an SMS with a sort URL landing page which shows the content of your email. This is perfect for sending large amounts of data in one SMS, that grabs attention much faster than an email.
Value and Function.
It doesn’t have to cost a lot. Many voice or text to speech providers use a model of purchasing credits, and then each message costs a certain number of credits. They do this because it is the best way for them to maximise their profit and return low value. At WEL, the cost isn’t hidden in a credit purchase / usage scheme, nor do you risk expiry of “credits”. Our simple dollars and cents system gives total transparency through cost.
We believe in working with you to engineer your solution, if it isn’t already built in. This is why we offer 20 voices, in various languages and accents for text to speech. If you want one that we don’t have, just ask and we’ll add it! We don’t charge by the character for text to speech conversion like most text conversion engines – just the length of the phone call or SMS. Our 2-way Text to Speech capability provides the ability to obtain responses though DTMF tone recognition, or even to add another call.
And of course we won’t charge anything if your message isn’t successfully sent. Sign up today for a free trial, and experience the power of having all message types in one platform.
