People recognise the tone of a person’s voice. With our Voice solutions, you can play a recorded message simultaneously (.wav file) to hundreds of people at once. What better way to promote your brand than hearing it directly from a well known celebrity.
Our advanced Voice system allows you to track how long someone has listened to your message. We also track keypress response so you can identify a user preference given several options. Specialising in custom IVR solutions, we can help you to set up and automate a whole workflow using multiple communication channels, ultimately giving your customers a frictionless experience. Let us find out how we can automate your workflows.
Our voice technology is perfect not only when you need to get in touch with someone on the go, or someone without a mobile line, but also when you need to gather feedback or record responses.
Our 2-way Voice technology allows you to ask for keypress responses and record the results. We can even redirect to another destination given a certain keypress, enabled through our intuitive web interface. Or simply press a key to play another message.
Out solution comes with Voicemail detection, so that your message will not be missed. If your recipient does not answer the call, and voicemail picks up, we quickly rewind the message after the voicemail introduction, and start the message again.
Escalation calls provide for sequential calling, as opposed to simultaneous calling to recipients. Such escalations are needed in emergency situations when an alert must be actioned. This feature allows for calls to be placed one after the other, until a person either listens to the message (not by voicemail), or presses a key to acknowledge the message (using 2-way Voice. We also provide customisation with a user defined delay between escalation calls if needed.
It reaches landlines and mobiles, and a louder ring gets noticed! Customers can interact even when they can’t type, or in situations where an SMS isn’t viable - those are just a few areas where voice shines!
Whether you’re sending appointment reminders, overdue notices, emergency alerts - anything - our technology lets you do it better, quicker and cheaper, so you can focus on more important work.